Can You Relate

The world is filled with extremely frustrating, nonsensical situations that seem to be out of the control of a single person. This new section’s purpose is to allow the release of that frustration. I call it the “Bug Letter.”

The Bug letter is a way to let the organization creating the situation know that we take issue with some obscene, absurd, illogical rule or process they have in place. Very rarely does it produce a result other than allowing the author of the Bug Letter to feel some modicum of control. The receiver reads the letter and most of the time, squashes it like an unwanted bug. Hence, the Bug Letter.

DATA vs. NOT DATA DATA

Dear AT&T wireless,

I have an unlimited talk, text, and DATA plan. Two days ago, I received a text (for free) that I reached my max of high-speed data limit, and until next month’s billing cycle, my data speed would be slowed down. I called and spoke to a representative who told me that not all data is data. I asked what data is not data. He replied that he didn’t know. He looked up my plan and agreed that it was for UNLIMITED TALK, TEXT, and DATA. I asked if the plan mentioned anything about data and not data data. Silence. I asked for a supervisor. He didn’t know either.

I scoured the internet on my desktop to give AT&T the benefit of the doubt. My phone data was too slow. I found nothing that differentiated data from not data.
Until you can explain the difference between data and not data data, please stop throttling my not data since it also throttles my distinctively different DATA.

Sincerely,
Unlimited Frustration.
 
While writing these letters doesn't always get a response, it does feel good to know that someone has to read it at least once.

If you have a “Bug Letter” you would like to submit; please send it to me for next month’s newsletter.